Refund policy

At POA, we take care in preparing every order. If there is an issue with your purchase, please contact us at info@thatsjustpoa.co.uk and we will work to put it right.

Returns

Because POA products are alcoholic beverages, we are unable to accept returns of any bottle that has been opened, unsealed, damaged after delivery, or is otherwise no longer suitable for resale.

For unopened products purchased directly from thatsjustpoa.co.uk, you may have cancellation rights under applicable consumer law. Any eligible return must be requested within the applicable cancellation period (14 days) and the product must be returned unopened, with the tamper seal intact, in its original condition and packaging.

To request a return, please contact us at info@thatsjustpoa.co.uk with your order number before sending anything back. Unauthorised returns may not be accepted.

Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning the item to us. We recommend using a tracked service and retaining proof of postage.

Damaged, Faulty or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item is damaged in transit, faulty, incorrect, or not as described, please contact us within 48 hours of delivery at info@thatsjustpoa.co.uk. Please include your order number and clear photographs of:

  • the bottle and label

  • the outer delivery box

  • the internal packaging

  • the damage or fault

Once we have assessed the issue, we may offer a replacement, refund, or other appropriate remedy. Where a return is required for a confirmed damaged, faulty or incorrect item, POA will cover the reasonable return cost.

Refunds

Where a refund is approved, it will be issued to the original payment method.

Refunds for damaged, faulty or incorrect products will be processed once the issue has been reviewed and, where necessary, the item has been returned to us.

Age Verification and Failed Delivery

POA products are available only to persons aged 18 or over. Age verification may take place at checkout and on delivery.

We may cancel an order where age verification cannot be completed, the recipient is under 18, or an adult is not available to accept delivery. Where an order has been dispatched and returned to us following a failed delivery or age-verification check, any refund may be subject to reasonable delivery and return costs where permitted by law.

Purchases from Third Parties

This policy applies only to purchases made directly through thatsjustpoa.co.uk. If you bought POA through a retailer, bar, restaurant or another third party, please contact the original seller.

Your Statutory Rights

Nothing in this policy affects your statutory rights. This includes your rights where goods are faulty, unsafe, not of satisfactory quality, not fit for purpose, or not as described.